Curriculum Vitae

Couse of my life;
Some background information of my career, qualifications, and education

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Work Experience | Opus Experientia

    Cremeworkz
  • IT Support, Cremeworkz Pte Ltd
    Year: March 2020 - Current
    • Specialize in Consumer and Commercial IT support services ranging from New Office Deployment, IT Hardware repair, Project Management, Social Marketing and Website Development.
    • Experienced in handling projects, which includes, planning and executing projects with high accuracy rate such as Domain Migrations, Laptop Replacements, etc.
    • Proficient in Technical Advisory aspect which includes, Hardware and Software consultation.
    • Experience in handling Level 1(Helpdesk) / Level 2 (Technical) Support level which includes VIP Support
    • Experiences with handling Tier 1 (Workstation Admins) & Tier 2 roles (Server Admins).
    • Experiences with the following technology and Methods:
      • Active Directory Account Management (On-Perm/Hybrid)
      • Microsft365 Suite
      • PowerShell Scripting
      • Virtual Machine (Hyper-V) Management
      • Server Resource Planning
      • Local Network Design and Implementation
      • Process Documentation
      • T1 Troubleshooting techniques documentation.
      • User Acceptance Test and Implementation.
    • High Resolution Rate with Low Turn-Around-Time (TAT).
    • Experiences with IT Inventory/Ticket/Incident Management via ServiceNow, Atlassian Jira Service Desk.
    • Experience with Mobile Device Management via Samsung Knox.

      • Local Achievements
    • Introduced Newer Hardware and Technology for an Office to improve Overall Workflow and Workplace Quality-Of-Life
    • Handled Migration Projects for Laptop Replacement and Deployment for Local Office with Satisfactory result.
    • Reduced New Laptop Image (SCCM Deployment) UAT Testing from 1 Hour to 10 Minutes by reducing Human Error and Implementing Automations via PowerShell Scripting.
    • Procure multiple high-demand, limited-availability devices trough local distributor channels.
    • Educated End-Users using simple and understandable methods regarding IT Processes and Technology.

    R-Logic
  • Year: 2017 - 2020
    IT Technician, R-Logic International Pte Ltd

    • Specialist in Desktop, Notebook, LCD Monitors, Handheld devices, Chromebook.
    • Experiences in being Onsite Lead, troubleshooting, planning and executing operations.
    • Replacing hardware and resolving OS/software related issues.
    • Proficient in handling challenges in a Customer Service level and deescalating situations, if needed.
    • Created guides and SOPs to ensure smooth workflow.
    • Assign In Warranty/ Out of Warranty/ Onsite list task list & report to engineers daily.
    • Resolving escalated tickets with high accuracy rate.
    • JOS
  • Year: 2016
    Customer Service Engineer, Jardine OneSolution
    • Worked as a contract Support IT Technician under Jardine OneSolution.
    • Proficient in dealing with IT troubleshooting as well as new Laptop and Desktop setup.
  • Year: 2015 - 2016
    Military Police, National Serice
    • Served as a Military Police during National Service
    • Professional in doing duties which include Customer Service.
    • Firm to people. Respected by colleagues who have worked with me.

Education

    Lithan

    Diploma in Information Technology

  • Lithan Academy
    • Fundamentals of Server and Network
    • Install and Configure Operating System
    • Install and Configure Server
    • Configure Advanced Server
    • Administer Server
    • Advanced Network
    • IT Project Management
    • IT Service Management
    ITE

    Higher NITEC in Games Design and Development

  • Institute of Technical Education
    • Game Level Developer
    • Game Integration and Testing
    • Design Thinking
    • Entrepreneurship for Innovation
    SPFSS
  • Springfield Secondary School
    • GCE O-Level | Singapore-Cambridge General Certificate of Education Ordinary Level
    • GCE N(A)-Level | Singapore-Cambridge General Certificate of Education Normal (Academic) Level
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  • St. Gabriel's Primary School
    • Primary School Leaving Examination (PSLE)

Skillset

  • System Support
    • Servers
    • Virtual Machine
    • Laptop/Mobile Deployment
    • L1/L2 Support
    • Precurement
    • Documentation
    • Standard Operating Process
  • Hardware Repair
    • Desktop
    • Laptop
  • Operating System
    • Windows (8, 10)
    • Windows Server (2008 R2, 2012, 2016, 2019)
    • Linux (Ubuntu, Debian)
    • ChromeOS
  • Web / Cloud Development
  • Game Development
    • Level Developer
    • Level Design
  • Design & Development

Certifications

  • NCIF: ICT-DIT-4008-1.1 Infrastructure Deployment
  • NCIF: ICT-DIT-4016-1.1 System Integration
  • NCIF: ICT-OUS-3009- 1.1 Network Administration and Maintenance
  • NCIF: ICT-OUS-4012- 1.1 Security Administration
  • NCIF: ICT-DIT-4009-1.1 Network Configuration
  • NCIF: ICT-PMT-4002- 1.1 Programme Management
  • NCIF: ICT-SNA-4013- 1.1 Infrastructure Strategy
  • NCIF: ICT-OUS-4011- 1.1 Problem Management
  • NCIF: ICT-DIT-3008-1.1 Infrastructure Deployment
  • NCIF: ICT-OUS-3012-1.1 Security Administration
  • NCIF: ICT-DIT-3009-1.1 Network Configuration
  • WSQ: SE-SO-103C-0 Provide Guard and Patrol Services
  • WSQ: SE-SO-102C-1 Handle Security Incidents and Services
  • Joint ITE: Adobe Module Certificate in Rich Media Communication using Adobe Flash CS5.5
  • Factor Learning: 3D Video Game Development
  • British Council: English Programme for Secondary 3
  • Mastereign Enrichment, National Arts Council: Animate IT!
  • Mastereign Enrichment, National Arts Council: Art & Design
  • University of New South Wales International Competition and Assessments for School: English
  • University of New South Wales International Competition and Assessments for School: Writing
  • University of New South Wales International Competition and Assessments for School: Mathematics