Curriculum Vitae
Couse of my life;
Some background information of my career, qualifications, and education
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IT Support, Cremeworkz Pte Ltd
Year: March 2020 - Current
- Specialize in Consumer and Commercial IT support services ranging from New Office Deployment, IT Hardware repair, Project Management, Social Marketing and Website Development.
- Experienced in handling projects, which includes, planning and executing projects with high accuracy rate such as Domain Migrations, Laptop Replacements, etc.
- Proficient in Technical Advisory aspect which includes, Hardware and Software consultation.
- Experience in handling Level 1(Helpdesk) / Level 2 (Technical) Support level which includes VIP Support
- Experiences with handling Tier 1 (Workstation Admins) & Tier 2 roles (Server Admins).
- Experiences with the following technology and Methods:
- Active Directory Account Management (On-Perm/Hybrid)
- Microsft365 Suite
- PowerShell Scripting
- Virtual Machine (Hyper-V) Management
- Server Resource Planning
- Local Network Design and Implementation
- Process Documentation
- T1 Troubleshooting techniques documentation.
- User Acceptance Test and Implementation.
- High Resolution Rate with Low Turn-Around-Time (TAT).
- Experiences with IT Inventory/Ticket/Incident Management via ServiceNow, Atlassian Jira Service Desk.
- Experience with Mobile Device Management via Samsung Knox.
- Introduced Newer Hardware and Technology for an Office to improve Overall Workflow and Workplace Quality-Of-Life
- Handled Migration Projects for Laptop Replacement and Deployment for Local Office with Satisfactory result.
- Reduced New Laptop Image (SCCM Deployment) UAT Testing from 1 Hour to 10 Minutes by reducing Human Error and Implementing Automations via PowerShell Scripting.
- Procure multiple high-demand, limited-availability devices trough local distributor channels.
- Educated End-Users using simple and understandable methods regarding IT Processes and Technology.
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Year: 2017 - 2020
IT Technician, R-Logic International Pte Ltd
- Specialist in Desktop, Notebook, LCD Monitors, Handheld devices, Chromebook.
- Experiences in being Onsite Lead, troubleshooting, planning and executing operations.
- Replacing hardware and resolving OS/software related issues.
- Proficient in handling challenges in a Customer Service level and deescalating situations, if needed.
- Created guides and SOPs to ensure smooth workflow.
- Assign In Warranty/ Out of Warranty/ Onsite list task list & report to engineers daily.
- Resolving escalated tickets with high accuracy rate.
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Year: 2016
Customer Service Engineer, Jardine OneSolution
- Worked as a contract Support IT Technician under Jardine OneSolution.
- Proficient in dealing with IT troubleshooting as well as new Laptop and Desktop setup.
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Year: 2015 - 2016
Military Police, National Serice
- Served as a Military Police during National Service
- Professional in doing duties which include Customer Service.
- Firm to people. Respected by colleagues who have worked with me.
Local Achievements
Education
- Lithan Academy
- Fundamentals of Server and Network
- Install and Configure Operating System
- Install and Configure Server
- Configure Advanced Server
- Administer Server
- Advanced Network
- IT Project Management
- IT Service Management
Diploma in Information Technology
- Institute of Technical Education
- Game Level Developer
- Game Integration and Testing
- Design Thinking
- Entrepreneurship for Innovation
Higher NITEC in Games Design and Development
- Springfield Secondary School
- GCE O-Level | Singapore-Cambridge General Certificate of Education Ordinary Level
- GCE N(A)-Level | Singapore-Cambridge General Certificate of Education Normal (Academic) Level
Skillset
- System Support
- Servers
- Virtual Machine
- Laptop/Mobile Deployment
- L1/L2 Support
- Precurement
- Documentation
- Standard Operating Process
- Hardware Repair
- Desktop
- Laptop
- Operating System
- Windows (8, 10)
- Windows Server (2008 R2, 2012, 2016, 2019)
- Linux (Ubuntu, Debian)
- ChromeOS
- Web / Cloud Development
- Game Development
- Level Developer
- Level Design
- Design & Development
Certifications
- NCIF: ICT-DIT-4008-1.1 Infrastructure Deployment
- NCIF: ICT-DIT-4016-1.1 System Integration
- NCIF: ICT-OUS-3009- 1.1 Network Administration and Maintenance
- NCIF: ICT-OUS-4012- 1.1 Security Administration
- NCIF: ICT-DIT-4009-1.1 Network Configuration
- NCIF: ICT-PMT-4002- 1.1 Programme Management
- NCIF: ICT-SNA-4013- 1.1 Infrastructure Strategy
- NCIF: ICT-OUS-4011- 1.1 Problem Management
- NCIF: ICT-DIT-3008-1.1 Infrastructure Deployment
- NCIF: ICT-OUS-3012-1.1 Security Administration
- NCIF: ICT-DIT-3009-1.1 Network Configuration
- WSQ: SE-SO-103C-0 Provide Guard and Patrol Services
- WSQ: SE-SO-102C-1 Handle Security Incidents and Services
- Joint ITE: Adobe Module Certificate in Rich Media Communication using Adobe Flash CS5.5
- Factor Learning: 3D Video Game Development
- British Council: English Programme for Secondary 3
- Mastereign Enrichment, National Arts Council: Animate IT!
- Mastereign Enrichment, National Arts Council: Art & Design
- University of New South Wales International Competition and Assessments for School: English
- University of New South Wales International Competition and Assessments for School: Writing
- University of New South Wales International Competition and Assessments for School: Mathematics